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Privacy Statement

At Qatar First Bank LLC (Public), QFB Office Building, 29 Suhaim Bin Hamad Street Al Sadd, PO Box 28028, Doha, Qatar (hereinafter referred to as “we” or “QFB”), we value your relationship and honor your trust.  As a result, you can rely on us to respect and help protect your personal and company-related data.

We respect your privacy and secure your data.  We employ strict security standards and safeguards to help protect your personal data and prevent fraud.

We offer continued protection.  We protect your personal data, whether you are a current or former customer.

 

1. About this Privacy Statement

This Privacy Statement explains how we handle and protect your personal and company-related data, how we gather this data, and how we manage this data to serve you.  We may change this Statement from time to time as the need arises to accurately reflect how we gather and manage your data.

All changes to this Statement will be effective upon posting to this website without any other notice to you.  Use of the website following such changes constitutes your acceptance of the revised Privacy Statement then in effect.  We encourage you to frequently visit this Privacy Statement for modifications.

 

2. Personal Data

Personal data, where used in this Privacy Statement shall mean any information concerning personal or material circumstances of an identified or identifiable natural person, such as your name, your telephone number or your email address.

 

3. Scope of this Privacy Statement

This Privacy Statement applies to personal data submitted to us through this website and its various applications, our online advertisements and electronic communications.

 

4. Administration of this Privacy Statement

Any questions or concerns about the interpretation or operation of this Statement or about what may or may not be done with regard to personal information should be directed in the first instance to our legal department, which can be contacted at [email protected]

 

5. What Information We Collect and Why

The information we collect from you at this website may include the following: your name, gender, home and work contact details, business title, email address, IP address, telephone number, date of birth, nationality, payment information, purchase history and your reviews and opinions about our products and services.

5.1. INFORMATION PROVIDED BY YOU

If you use this website or its various applications, you may be required to provide personal information as part of registration, including but not limited to: first name, last name, company name, title, address, city, state, zip, telephone, email address, preferred method of contact (email, phone, postal), account number, service and product interest information, and intended use of services or products.  In addition, you may choose to provide additional information relating to yourself or your companies to take advantage of different services available on this website.

Personal information provided on our website in connection with an application for employment will be used to determine your suitability for a position with QFB.  Such information may also be used to monitor our recruitment initiatives and equal opportunities policies.  Applicant details may be disclosed to third parties to verify or obtain additional information including education institutions, current/previous employers and credit reference agencies.  Credit reference agencies record these searches and you can contact us to find out which agencies we used.  Unsuccessful applications may be retained to match your skills to future job opportunities.  These are usually retained for up to 12 months but let us know if you do not wish for us to retain your personal information for this purpose.

If you contact us by email, we may keep a record of that correspondence.

While we generally do not require you to provide sensitive personal data, such as that which reveals race, national origin, political opinions, religion or philosophical beliefs, or that reveals criminal convictions, health or marital status, if it becomes necessary for us to collect such information we may provide the opportunity to affirmatively and explicitly consent to the processing and disclosure of such sensitive data.

5.2. LOG FILES

We also periodically gather certain information automatically and store it in log files.  This information includes browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and click-stream data.

5.3. COOKIES

Our website stores “cookies” for analytical purposes, in order to make the use of the website more convenient.  “Cookies” are small files stored on your computer with the aid of your browser.  If you wish, you can prevent the storing of “cookies” on your computer through appropriate browser settings.  To learn how to delete or disable cookies please visit www.allaboutcookies.org/manage-cookies.  Please note that this might restrict the performance and function range of our offering.  The table below explains the cookies we use and why:

Cookie Purpose
Google Analytics These cookies are used to collect information about how visitors use our website.  We use the information to compile reports and to help us improve the website.  The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

Please see the following link for an overview of privacy at Google: https://support.google.com/analytics/answer/6004245

5.4. CHILDREN’S INFORMATION

We do not knowingly collect information from children under the age of 18 and we do not target our websites to children under 18.  If we determine that an individual under the age of 18 has submitted information to this site, we will delete that information.

 

6. Use of Your Personal Data

6.1. Personal Data INPUT BY THE USER

We may use the personal data we collect:

  • to provide you with information, goods and/or services which you have requested;
  • to contact you in connection with support-related activities;
  • to contact you in the event that we have announcements regarding this website or the applications within this website;
  • to fulfil any other purpose for which you provided it;
  • for billing and collection purposes;
  • in any other way we may describe when you provide the data; or
  • for any other purpose with your consent.

We may also use your data to contact you about our goods and services that may be of interest to you.  If you do not want us to use your information in this way or any of the ways described above, please (i) contact us at the following email address: [email protected], (ii) check the relevant box or ensure the relevant box is checked on the form on which we collect your data for this purpose, or (iii) follow the unsubscribe instructions in the email or other communication you have received.

We do not generally use your personal information collected on this website for marketing purposes but if you apply for products and services via any of our affiliates, your information may be used by us to inform you about other related products and services that may be of interest.

6.2. LOG FILES

Log files give us a general picture of who is visiting our website and which pages are viewed most often.  This information is not specific to an individual viewer and is only collected to assist us in the maintenance, administration and improvement of our website.  Log files are collected mainly for research purposes to see what pages, services and information are of greatest interest to current and potential clients.  We do not link this automatically collected data to personal data.

 

7. Disclosure and Transfer of Your Information

In some instances, we may be asked to disclose certain personal data pursuant to a court order, subpoena, search warrant or law enforcement request or to protect the rights, property or safety of our company, our customers, our employees or others.  We may also disclose your information in order to enforce our terms of use or to protect the rights or property and/or the personal safety of (in each case) us, our staff and customers.  In addition, we may disclose your information in order to permit us to pursue available remedies or limit the damages that we may sustain, to respond to an emergency and/or in the event that we sell (or propose to sell) any property, business or assets, we may disclose your information to the prospective buyer.

7.1. QFB AFFILIATES AND SERVICE PROVIDERS

We may disclose your personal data on a need to know basis to any member of our company group.  Some affiliates of QFB have their own websites with their own unique privacy statements, tailored to the services they provide.  We encourage you to read those privacy statements carefully when you visit those affiliated sites.

From time to time we may engage our affiliated entities or other carefully selected third parties to provide services on our behalf, in particular to collect, process and use your personal data on our behalf.  We may disclose your information to such service providers compliant with applicable data protection law and provided that they agree to use your information only for the purposes of providing services to us.

7.2. TRANSFERS OVERSEAS

The personal data we receive will be held on our computers and systems in Qatar and may be accessed by or given to our staff, one of our affiliates or carefully selected suppliers working in Qatar or outside of Qatar.  By submitting your information to us, you agree to this transfer, storing and processing.

 

8. Revocation of Consent

You may revoke your consent to your information being used by us.  To revoke your consent, please send an email to: [email protected].

We will promptly process your request, but you may continue to receive some communications from us while your request is being processed.  Thereafter we may still communicate with you to respond to your new inquiries or in connection with services you have engaged.

 

9. Website Links to Other Sites

For your convenience, our website may contain links to websites that are owned or operated by third parties not affiliated with QFB.  We can make no promises or guarantees regarding personal data collection or privacy practices on websites that are not owned or operated by QFB.  We strongly suggest that you review such third parties’ privacy policies before providing any personal data to them.  These other sites may send their own cookies to users, collect data, or solicit personal data.  You should contact these entities directly if you have any questions about their use of the information that they collect.

 

10. Steps We Take to Ensure your Privacy

The security of your personal data is important to us.  We use generally accepted, industry standard tools and techniques to protect your personal data against unauthorized disclosure.  However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.  Therefore, while we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.

10.1. PERIMETER SECURITY

We use firewalls to secure the perimeter of our information network and monitor our systems on a regular basis.

 

11. Access to Your Information

We provide you with reasonable access to the personal information we hold about you.  To learn what information we hold about you or to correct, amend or delete that information, please contact us using the contact details above.