At Qatar First Bank LLC (Public), QFB Office Building, 29 Suhaim Bin Hamad Street Al Sadd, PO Box 28028, Doha, Qatar (hereinafter referred to as “we” or “QFB”). , we value your relationship and honor your trust. As a result, you can rely on us to respect and help protect your personal and company-related data.
In order to provide products and services, and to effectively and compliantly carry out our everyday business functions, we need to collect personal information from you.
We respect your privacy and are committed to taking every reasonable measure and precaution to protect and secure your information and data. We employ strict security standards and safeguards to help protect your personal data and prevent fraud.
We offer continued protection. We protect your personal data, whether you are a current or former customer.
1. About this privacy statement
This Privacy Statement explains how we handle and protect your personal and company-related data, how we gather this data, and how we manage this data to serve you. We may change this Privacy Statement from time to time as the need arises to accurately reflect how we gather and manage your data.
All changes to this Privacy Statement will be effective upon posting to this website without any other notice to you. Use of our website or our products or services following such changes constitutes your acceptance of the revised Privacy Statement then in effect. We encourage you to frequently visit this Privacy Statement for modifications.
2. Personal data
Personal data or personal information, which we collect, and process may include, but not limited to:
– Any information relating to an identified or identifiable natural person, such as your name, middle name, your address (e.g. telephone number or your email address and other contact details), date and place of birth, and nationality.
– Information about your family and lifestyle/social circumstances such as your marital status, and your dependents.
– Information about your education and employment.
– Information, and where necessary proof, for e.g., bank statements for accounts you hold with other financial institutions, about your financial circumstances, including personal wealth, income and expenditure, assets and liabilities, credit/financing history and your needs and goals.
– Financial information, including your tax identification number, country of tax residence.
– Visual images and personal appearance including copies of ID, passports and other photographic identification documents.
3. Scope of this privacy statement
This Privacy Statement explains how we collect, use, share and protect your personal data when you use our products, services or our website.
4. Administration of this privacy statement and complaints
Any questions or concerns about the interpretation or operation of this Privacy Statement or about what may or may not be done with regard to personal information should be directed in the first instance to our legal department, which can be contacted at [email protected]
5. What information we collect and why
The personal information we collect from you will depend on the products and services we provide to you and how you use our website. Such personal information may include the following: your name, gender, home and work contact details, business title, email address, IP address, telephone number, date of birth, nationality, payment information, financial history and your reviews and opinions about our products and services.
We will only use and process your personal information where it is necessary for us to lawfully carry out our business activities with you, including, but not limited, to:
– Provide our products and services, or process your transaction: We will use your information to provide you with our products and services, and to process your transaction in line with our legal obligations and to perform our contract with you.
– Consent: Consent you provide where we do not rely on another lawful grounds for processing your personal information.
– Legitimate Interests: QFB’s legitimate business interests, for example, fraud prevention, direct marketing, and the improvement of our services. Whenever we rely on this ground to process your personal data, we assess our business interests to make sure they do not override your rights. Additionally, you may have the right to object to this processing.
– Legal Obligation: Compliance with a mandatory legal obligation or any relevant regulations and rules, including, for example, accounting and tax requirements and filing of relevant reports to regulations in relation to financial services.
– Vital Interests: To protect the vital interests of an individual.
Performance of a task: Where processing is necessary for the performance of a task carried out in the interests of the regulatory authorities or in the exercise of regulatory Authorities, or any other relevant legal or regulatory authority in accordance with local law.
5.1. Information provided by you
If you procure or enquire about our products or services use our website or its various applications, you may be required to provide personal information as part of the registration process or at a later stage in order to enable us to enter into a contract, receive products or services or otherwise comply with a legal obligation, including but not limited to: first name, last name, company name, title, address, city, state, zip, telephone, email address, preferred method of contact (email, phone, postal), account number, service and product interest information, and intended use of services or products. In addition, you may choose to provide additional information relating to yourself or your companies to take advantage of different services available on our website.
Personal information provided on our website in connection with an application for employment will be used to determine your suitability for a position with QFB. Such information may also be used to monitor our recruitment initiatives and equal opportunities policies. Applicant details may be disclosed to third parties to verify or obtain additional information including education institutions, current/previous employers and credit reference agencies. Credit reference agencies record these searches and you can contact us to find out which agencies we used. Unsuccessful applications may be retained to match your skills to future job opportunities. These are usually retained for up to 12 months but let us know if you do not wish for us to retain your personal information for this purpose.
If you contact us by email or telephone, we may keep a record of that correspondence.
While we generally do not require you to provide sensitive personal data, such as that which reveals race, national origin, political opinions, religion or philosophical beliefs, or that reveals criminal convictions, or health status, if it becomes necessary for us to collect such information we may provide the opportunity to affirmatively and explicitly consent to the processing and disclosure of such sensitive data.
5.2. Log files
We also periodically gather certain information automatically and store it in log files. This information includes browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and click-stream data.
Our website stores “cookies” for analytical purposes, in order to make the use of our website more convenient. “Cookies” are small files stored on your computer with the aid of your browser. If you wish, you can prevent the storing of “cookies” on your computer through appropriate browser settings. To learn how to delete or disable cookies please visit www.allaboutcookies.org/manage-cookies. Please note that this might restrict the performance and function range of our offering. The table below explains the cookies we use and why:
|Google Analytics||These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.
Please see the following link for an overview of privacy at Google: https://support.google.com/analytics/answer/6004245
5.4. Children’s information
We do not knowingly collect information from children under the age of 18 and we do not target our websites to children under 18. If we determine that an individual under the age of 18 has submitted information to this site, we will delete that information.
6. Use of Your Personal Data
6.1. Personal data Input by the user
We may use the personal data we collect:
We may also use your data to contact you about our goods and services that may be of interest to you. If you do not want us to use your information in this way or any of the ways described above, please (i) contact us at the following email address: [email protected], (ii) check the relevant box or ensure the relevant box is checked on the form on which we collect your data for this purpose, or (iii) follow the unsubscribe instructions in the email or other communication you have received.
We do not generally use your personal information collected on this website for marketing purposes but if you apply for products and services via any of our affiliates, your information may be used by us to inform you about other related products and services that may be of interest.
6.2. Log files
Log files give us a general picture of who is visiting our website and which pages are viewed most often. This information is not specific to an individual viewer and is only collected to assist us in the maintenance, administration and improvement of our website. Log files are collected mainly for research purposes to see what pages, services and information are of greatest interest to current and potential clients. We do not link this automatically collected data to an identifiable individual.
7. Disclosure and transfer of your information
7.1. QFB affiliates and service providers
We may disclose your personal data on a need to know basis to any member of our company group. Some affiliates of QFB have their own websites with their own unique privacy statements, tailored to the services they provide. We encourage you to read those privacy statements carefully when you visit those affiliated sites.
From time to time, we may engage our affiliated entities or other carefully selected third parties to provide services on our behalf, in particular to collect, process and use your personal data on our behalf. We may disclose your information to such service providers compliant with applicable data protection law and provided that they agree to use your information only for the purposes of providing services to us. We may also disclose your personal data with reference, fraud-prevention or business-scoring agencies, or other credit scoring agencies as well as debt collection agencies or other debt-recovery organizations.
7.2. Transfers overseas
The personal data we receive will be held on our computers and systems in Qatar and may be accessed by or given to our staff, one of our affiliates or carefully selected suppliers working in Qatar or outside of Qatar. By submitting your information to us, you agree to this transfer, storing and processing.
8. Revocation of consent
Where consent is the lawful basis under which we process your personal information you may revoke your consent to your information being used by us. To revoke your consent, please send an email to: [email protected]
We will promptly process your request, but you may continue to receive some communications from us while your request is being processed. Thereafter we may still communicate with you to respond to your new inquiries or in connection with services you have engaged.
9. Website links to other sites
For your convenience, our website may contain links to websites that are owned or operated by third parties not affiliated with QFB. We can make no promises or guarantees regarding personal data collection or privacy practices on websites that are not owned or operated by QFB. We strongly suggest that you review such third parties’ privacy policies before providing any personal data to them. These other sites may send their own cookies to users, collect data, or solicit personal data. You should contact these entities directly if you have any questions about their use of the information that they collect.
10. Steps we take to ensure your privacy
The security of your personal data is important to us. We use generally accepted, industry standard tools and techniques to protect your personal data against unauthorized disclosure. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.
10.1. Perimeter security
We use firewalls to secure the perimeter of our information network and monitor our systems on a regular basis.
11. Your rights
The following are your legal privacy rights:
Right to access personal data
You have the right to make a request for a copy of the personal data that we hold about you. To make this request you can contact us using the contact details above.
Right to correct personal data
You have the right to correct information held about you if its inaccurate. To make this request you can contact us using the contact details above.
Right to object to use of personal data
In certain circumstances you have the right to object to us processing your personal data. To exercise this right please contact us using the contact details above.
Right to block
If you feel the personal data we hold on you is inaccurate, or you believe we shouldn’t be processing your personal data, please contact us using the contact details above to discuss your rights should you desire to ask us to block the processing.
12. Retention of Personal Data
We will keep your information for as long as you keep using our products, services and our platforms (e.g. website). We may keep this information after you stop using our products, services or stop using our platforms, for instance, to respond to enquiries and complaints, as required by law and regulations or to protect our interests. We won’t keep any information for longer than necessary or required by the law and regulations, and when we are no longer required to keep your information, we will securely destroy it in accordance with our policies.